General Cancellation Policy

Ajay Subhash Kaloya believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

• Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Cancellations for perishable items like flowers, eatables etc. are not accepted. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• Appointments must be canceled at least 4 hours prior to the scheduled time.
• Cancellations made less than 4 hours in advance are non-refundable.
• In the event of cancellations by the salon, a full refund will be issued or the appointment will be rescheduled.

Refund Policy

• Refunds are processed within 3-5 days after approval by Ajay Subhash Kaloya.
• Refunds are applicable only for services canceled due to salon-related issues.
• For booking errors or duplicate payments, please contact us immediately with proof of payment.

Product Quality & Complaints

• In case of receipt of damaged or defective items, please report to our Customer Service team within same day of receipt. The request will be processed after merchant verification.
• If the product received is not as shown on the site or as per expectations, notify our customer service within same day of receiving the product.
• For products with manufacturer warranty, please refer warranty-related issues directly to the manufacturer.
• The Customer Service Team will evaluate complaints and take appropriate action.

Processing Times

• All complaints and refund requests must be submitted within the same day of service/delivery.
• Approved refunds will be processed within 3-5 days.
• Customer service responses will be provided within one business day.